Comparing a Virtual Medical Assistant (VMA) and AI Virtual Assistant (2023)

April 21, 2023

|In Dental

|By Claude P

Let’s get started with exploring the similarities and differences between virtual medical assistants (VMAs) and AI virtual assistants, their applications in the healthcare industry, as well as the potential advantages and disadvantages of each. By the end of this article, you will have a better understanding of how implementing both VMAs and AI virtual assistants can benefit your healthcare practice.

A Virtual Medical Assistant (VMA) is a human being who provides administrative and operational support to a medical office staff remotely. They can perform a variety of tasks, including answering phone calls, scheduling appointments, managing patient records, and billing. They typically have experience working in a medical environment and are trained to handle various tasks efficiently.

On the other hand, an AI virtual assistant is a machine learning software that can monitor patients and track their activity remotely. It uses advanced algorithms to analyze patient data and provide insights to healthcare providers. AI virtual assistants can detect changes in a patient’s condition and alert healthcare professionals, enabling them to provide timely interventions.

While both types of virtual assistants serve different purposes, they share some similarities. Both are designed to improve the efficiency of healthcare operations, and both can work remotely. However, there are also significant differences between the two.

One key difference is that VMAs are human beings, which means they can provide a more personal touch when communicating with patients or dealing with complex situations. They can also adapt to changing circumstances more readily than AI virtual assistants, which require constant updates and monitoring to perform effectively.

While AI virtual assistants can analyze vast amounts of patient data quickly and accurately, providing insights that humans might not be able to see. They can also work 24/7, providing continuous monitoring and support to patients, while VMAs may be limited by working hours and availability.

Tasks performed by Virtual Medical Assistants (VMA) and medical AI software

When comparing the tasks performed by each, there is a notable difference. Let’s examine them:

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Functions performed by a VMA

A Virtual Medical Assistant (the human kind) provides administrative and operational support to a medical office staff remotely. Some of the types of jobs that a VMA may perform include:

Scheduling appointments:

VMAs can schedule appointments for patients, manage the doctor’s calendar, and ensure that the schedule runs smoothly.

Managing patient records:

VMAs can handle patient intake paperwork, update electronic health records (EHRs), and manage the overall flow of patient information.

Answering phone calls: VMAs can answer phone calls, take messages, and respond to inquiries from patients and other healthcare providers.

Billing and coding:

VMAs can manage the medical billing process, including submitting claims to insurance companies, managing invoices, and processing payments.

Transcription: VMAs can transcribe dictations and other audio recordings, ensuring that medical notes and records are accurate and up-to-date.

Managing medical supplies:

VMAs can monitor medical supplies, order new supplies as needed, and manage inventory levels to ensure that the office runs smoothly.

Performing general administrative tasks: VMAs can perform general administrative tasks such as filing, data entry, and organizing files.

Functions performed by medical AI software

While there are several types of Medical AI Assistants used to support medical practices and patients, Some of the most common medical solutions include:

Electronic Health Records (EHRs):

EHRs are digital versions of a patient’s medical record that can be accessed and updated by healthcare providers. AI-powered EHRs can help identify patterns in patient data, alert providers to potential health risks, and streamline workflows.

Medical imaging analysis:

AI-powered medical imaging analysis software can help radiologists and other healthcare providers detect and diagnose diseases, such as cancer and heart disease, from medical images such as X-rays, MRIs, and CT scans. This software can analyze images quickly and accurately, helping providers make more informed decisions.

Clinical decision support:

Clinical decision support software uses AI algorithms to analyze patient data and provide recommendations to healthcare providers. This can include suggestions for treatment options, drug interactions, and potential health risks.

Virtual assistant chatbot:

Not be confused with a human virtual assistant, the AI named version is a chatbot with a human-like voice that uses AI algorithms to respond and communicate with patients to provide healthcare information and support.

(Video) Virtual Assistant - powered by Artificial Intelligence

Wearables and remote monitoring:

AI-powered wearables and remote monitoring devices can track vital signs, such as heart rate and blood pressure, and send that data to healthcare providers in real-time. This allows for early detection of health issues and can lead to more personalized treatment plans.

Drug discovery:

AI can be used to accelerate drug discovery and development by analyzing massive amounts of data to identify potential drug targets, predict drug efficacy, and optimize dosing.

The benefits of VMAs and medical AI software

Benefits of a human Virtual Medical Assistant (VMA)


VMAs are often more cost-effective than hiring in-house staff, as they can work remotely and do not require office space or equipment. In addition VMA services often manage HR responsibilities such payroll, benefits and more.

Increased efficiency:

VMAs can handle administrative tasks, allowing medical professionals to focus on patient care, which can lead to increased efficiency and productivity.

Flexible scheduling:

VMAs can work flexible schedules, allowing medical practices to scale up or down their support as needed.

Improved patient experience:

VMAs can handle patient intake and scheduling, which can improve the overall patient experience and reduce wait times.

Enhanced communication:

VMAs can answer phone calls, respond to emails, and manage patient inquiries, providing faster response times and better communication with patients.

Reduced errors:

VMAs can ensure that patient records and billing information are accurate, reducing the risk of errors and improving the quality of care.

Benefits of an AI virtual assistant

Improved patient outcomes:

AI virtual medical assistants can analyze vast amounts of patient data and provide healthcare providers with insights that can improve patient outcomes.

Increased efficiency:

AI can automate routine tasks, freeing up healthcare providers to focus on more complex tasks and improving the overall efficiency of medical practices.

Personalized care:

(Video) Medical Assistant Practice Test 2023 (100 Questions with Explained Answer)

AI virtual medical assistants can analyze patient data to provide personalized care recommendations and treatment plans.

Reduced costs:

By automating tasks and providing personalized care, AI can help reduce the overall cost of healthcare delivery.

Remote monitoring:

AI-powered wearables and remote monitoring devices can track patient health metrics, allowing healthcare providers to monitor patient health remotely and intervene when necessary.

Predictive analytics:

AI can analyze patient data to predict potential health risks and proactively intervene to prevent or manage chronic conditions.

24/7 availability:

AI virtual medical assistants can provide healthcare support and information 24/7, allowing patients to access care whenever they need it.

Comparing human virtual assistance to AI virtual assistance

While not all virtual medical office tasks performed by humans can be compared with AI medical tasks, there are certain notable differences.

One of the major benefits of AI virtual assistants is their ability to analyze large amounts of data quickly and accurately. For example, AI can process and analyze medical images, such as X-rays and MRIs, to identify abnormalities and assist in diagnosis. This saves time for healthcare providers and can lead to faster and more accurate diagnoses, ultimately benefiting patients.

On the other hand, human medical assistants can provide a personal touch and empathy that an AI virtual assistant cannot. They can customize their support based on the specific needs of a patient or medical practice. Additionally, human medical assistants can understand the context of a patient’s situation and provide appropriate support, which can be challenging for an AI virtual assistant.

Another difference between human and AI medical assistants is their availability. While AI virtual assistants can work 24/7 without the need for breaks or rest, human virtual medical assistants may not be available 24/7. This can be a limitation for patients who need support outside of regular business hours.

Privacy and security concerns also exist when it comes to the use of AI medical assistants. The storage and use of patient data must be carefully managed to ensure patient confidentiality and privacy. Human virtual assistants may also have access to sensitive patient data, which can raise security and privacy concerns.

Several ways in which VMAs can leverage AI to their advantage.

AI-powered documentation:

A Human virtual medical assistant (VMA) can use AI-powered documentation tools, such as EMR, to automate the process of recording patient data and reducing the risk of errors.

AI-powered analytics:

VMAs can use AI-powered analytics to identify patterns and trends in patient data, allowing them to provide more personalized and effective support.

AI-powered triage:

VMAs can use AI algorithms to help triage patient requests and prioritize the most urgent cases, allowing them to provide faster, more effective support.

AI-powered recommendations:


VMAs can use AI-powered recommendations to suggest appropriate care options or treatment plans, based on patient data and medical knowledge.

AI-powered chatbots:

VMAs can use AI-powered chatbots to handle routine patient inquiries and provide support outside of regular business hours.

The benefits of integrating human virtual assistants with AI in healthcare

Improved efficiency:

By automating routine tasks and using AI-powered analytics, VMAs can provide more efficient and effective support to medical practices and patients.

Reduced errors:

Using AI-powered documentation tools such as EMR, VMAs can reduce the risk of errors and improve the quality of care.

Personalized care:

Provides more personalized care recommendations and treatment plans, improving patient outcomes.

Enhanced communication:

Improves communication with patients, providing faster response times and reducing wait times.

Maximizing the potential of your AI software with top-quality VMAs

Incorporating virtual medical assistants (VMAs) and AI software into a medical practice offers a multitude of benefits, as discussed earlier. A prime example of this is how VMAs can leverage electronic medical record (EMR) and electronic health record (EHR) AI software to manage patient data with precision and speed, resulting in cost savings and reduced workload for the medical practice. It is crucial to seek out VMAs who possess expertise in these technologies, which can be found through VMA services specializing in the medical field like My Mountain Mover. Moreover, teaming up with a third-party service that specializes in the medical sector can provide additional advantages, such as:

Pre-trained talent:

Virtual medical assistant services provide specialized training to their staff to ensure efficient task execution. This includes medical terminology, patient communication, and medical office procedures. Hiring from these services is cost-effective as it eliminates the need for in-house training, saving on employee training and development costs.

Rigorous vetting:

Virtual medical assistant services use rigorous vetting procedures to hire staff with the necessary qualifications and experience to provide excellent assistance to medical practices. This process reduces risks associated with hiring underqualified employees and promotes better employment retention rates due to higher levels of training, support, and job satisfaction.

HIPAA compliance:

Virtual medical assistant services are well-versed in HIPAA regulations and can train their staff in compliance and secure handling of patient data. This can prevent HIPAA violations and result in cost savings. Their expertise in patient data security can also increase patient trust, satisfaction, and loyalty.

To conclude, while VMAs and AI virtual assistants have distinct roles in healthcare, they both offer considerable advantages in terms of patient care and efficiency. Whether to use one or both depends on the unique requirements of the healthcare organization and their patients. It is essential to evaluate the options thoroughly and make informed decisions that align with the healthcare provider’s goals and objectives.

If you’re looking for a Virtual Medical Assistant (VMA) to support your medical staff and or work along AI software such as an EMR, Contact us today.


What is the difference between virtual assistant and AI? ›

Virtual assistants utilise natural language processing, like our friend conversational AI, in order to understand and perform tasks from the user. But unlike conversational AI, virtual assistants use their AI technology to respond to user requests and voice commands on devices such as smart speakers.

What is the role of AI in virtual assistant? ›

What is AI Virtual Assistant? An AI virtual assistant, also called AI assistant or digital assistant, is an application program that understands natural language voice commands and completes tasks for the user.

What is the conclusion of virtual assistant? ›

Conclusion. An excellent virtual assistant will save time and money by doing the small tasks for you and doing them accurately and with high quality. If you handle the virtual assistant correctly, it will be a boom in your business.

What can AI assistants do? ›

An AI assistant can be defined as a software program that relies on technologies like natural language processing (NLP) to follow voice and text commands. They are capable of carrying out many of the same tasks as human assistants, such as reading text, taking dictation, making calls, and much more.

What are the advantages and disadvantages of AI virtual assistant? ›

Working as a virtual assistant comes with a lot of advantages, like a flexible schedule, the ability to pick your services, and unlimited earning potential. However, it also comes with disadvantages, like the necessity of constantly finding clients and needing to be motivated and driven enough to succeed.

What is an example of AI virtual assistant? ›

Popular virtual assistants currently include Amazon Alexa, Apple's Siri, Google Assistant and Microsoft's Cortana.

What is the main role of AI? ›

In summary, the goal of AI is to provide software that can reason on input and explain on output. AI will provide human-like interactions with software and offer decision support for specific tasks, but it's not a replacement for humans – and won't be anytime soon.

Why are AI assistants good? ›

Virtual assistants can be very helpful for businesses, since they can free up employees' time by taking care of simple tasks that don't really require human interaction, and also help to improve the customer experience by providing support around the clock, even when agents are offline.

How does virtual AI work? ›

The software uses a device's microphone to receive voice requests while the voice output takes place at the speaker. But the most exciting thing happens between these two actions.It is a combination of several different technologies: voice recognition, voice analysis and language processing.

What is the main objective of virtual assistant? ›

As a Virtual Assistant, you will perform various administrative tasks, including answering emails, scheduling meetings and making travel arrangements. For this role, a strong Internet connection is required, along with experience using communication tools like Skype.

What is a summary objective for virtual assistant? ›

A virtual assistant's resume objective is a clear and concise statement at the start of your resume detailing your career goals and explaining how they align with a company's goals. It's typically two to three sentences long and includes your main skills, qualifications and work experience relevant to the job.

What is a successful virtual assistant? ›

Virtual Assistants Provide Help With a Light and Open Heart.

Whether it's your client, your client's client, or a fellow team member at your agency, you approach all interactions with a friendly face and a welcoming attitude. You're not afraid to go the extra mile to lend a hand and make someone feel good.

What is the best AI assistant? ›

10 Best AI Apps Of 2023
  1. Siri. Siri, the famous virtual assistant from Apple doesn't need too much of an introduction, and it's one of the most popular AI apps. ...
  2. Cortana. Another AI app that hardly needs an introduction is Cortana, the virtual assistant from Microsoft. ...
  3. Google Assistant. ...
  4. Alexa. ...
  5. ELSA Speak. ...
  6. Socratic. ...
  7. Fyle. ...
  8. DataBot.

Are virtual assistants always listening? ›

Less privacy: They function continuously, so are always listening to what we say, which could be recorded.

How many people use AI assistants? ›

This year, 123.5 million US adults will use voice assistants at least once per month, and that base will continue to increase over the next few years. The number of voice assistant users will continue creeping up to nearly half the US adult population.

What are 3 advantages and disadvantages of artificial intelligence? ›

The advantages range from streamlining, saving time, eliminating biases, and automating repetitive tasks, just to name a few. The disadvantages are things like costly implementation, potential human job loss, and lack of emotion and creativity.

What are 3 examples of AI that you know? ›

The following are the examples of AI-Artificial Intelligence: Google Maps and Ride-Hailing Applications. Face Detection and recognition. Text Editors and Autocorrect.

What are three real life example of AI? ›

Apple's Siri, Google Now, Amazon's Alexa, and Microsoft's Cortana are one of the main examples of AI in everyday life. These digital assistants help users perform various tasks, from checking their schedules and searching for something on the web, to sending commands to another app.

What is the role of AI in healthcare? ›

The emergence of artificial intelligence (AI) in healthcare has been groundbreaking, reshaping the way we diagnose, treat and monitor patients. This technology is drastically improving healthcare research and outcomes by producing more accurate diagnoses and enabling more personalized treatments.

What are the 4 types of AI? ›

4 main types of artificial intelligence
  • Reactive machines. Reactive machines are AI systems that have no memory and are task specific, meaning that an input always delivers the same output. ...
  • Limited memory. The next type of AI in its evolution is limited memory. ...
  • Theory of mind. ...
  • Self-awareness.
Jan 12, 2023

What is AI technology in healthcare? ›

AI in healthcare is an umbrella term to describe the application of machine learning (ML) algorithms and other cognitive technologies in medical settings. In the simplest sense, AI is when computers and other machines mimic human cognition, and are capable of learning, thinking, and making decisions or taking actions.

Why AI is better than human workers? ›

Artificial Intelligence assists people with repetitive and time-consuming jobs. Artificial intelligence or AI performs various everyday tasks with expertise and almost all repetitive tasks can be automated by using AI.

Is A virtual assistant a robot? ›

Robots are made up of machinery and hang out in the Artificial Intelligence (AI) category along with chatbots, auto-correct and 'virtual assistants' like Siri and Cortana.

What was the first virtual assistant technology? ›

Yet, the desire to create talking devices did not disappear here, and in 1952, a group of scholars from Bell Laboratories built the first voice assistant for hands-free dialling or Audrey.

How does AI work in simple terms? ›

AI systems work by combining large sets of data with intelligent, iterative processing algorithms to learn from patterns and features in the data that they analyze. Each time an AI system runs a round of data processing, it tests and measures its own performance and develops additional expertise.

Which algorithm is used in AI assistant? ›

Deep learning algorithms enable virtual assistants and chatbots to learn from data and human-to-human interaction.

What is the difference between a chatbot and a virtual assistant? ›

The main difference between a chatbot and a virtual assistant is design and purpose. While virtual assistants are made to handle a variety of requests, chatbots are typically more specific with their offerings. Both increase the delivery of personal assistance.

What is the core skill of virtual assistant? ›

Being tech-savvy and having basic IT knowledge are helpful skills for virtual assistants. As a virtual assistant, you'll be working on the computer and may have to use different software and collaboration tools like Microsoft Office Suite. You may need to create reports in Excel or presentations in Powerpoint.

What are your 3 personal goals as virtual assistant? ›

Increase something – your income, nr of clients, customer satisfaction, effectiveness. Reduce something – risks, expenses, turnaround times, competition. Improve something – website, marketing campaigns, business processes, your life. Save something – time, money, space, energy.

What are the things that a virtual assistant should do? ›

As a Virtual Assistant, you will perform various administrative tasks, including answering emails, managing our social media pages, scheduling meetings, and making travel arrangements. A virtual assistant should perform all of these tasks with minimal supervision.

How would you describe yourself as a virtual assistant? ›

As a virtual assistant, I am an independent contractor. I work remotely and on my own schedule. I am also an adept communicator and I promptly communicate with my clients as needed. You will not be responsible for office supplies or purchasing my computer–I come to the job with all my own supplies.

What is the biggest challenge as a virtual assistant? ›

Communication. Many business relationships, especially VA/client ties, suffer from poor communication. With the communication's emphasis on technology rather than face-to-face interaction, the nature of remote employment might create extra communication barriers if not given attention.

What problems do virtual assistants solve? ›

Having a virtual assistant who is a really good communicator can help when it comes to managing those customer and client complaints as they can help create templates, Standard Operating Procedures, and automate the process so you can also get feedback effectively.

What is the AI app that answers questions? ›

Our free Ask artificial intelligence search engine enables users to ask questions in a natural language and receive detailed, accurate responses that address their exact queries, making it an excellent alternative to ChatGPT. Update 2.1 - More detailed and factual answers. Tired of Grammarly?

What is the most powerful AI today? ›

GPT-3 was released in 2020 and is the largest and most powerful AI model to date. It has 175 billion parameters, which is more than ten times larger than its predecessor, GPT-2.

What is the strongest type of AI? ›

Another AI theory has emerged, known as artificial superintelligence (ASI), super intelligence, or Super AI. This type of AI surpasses strong AI in human intelligence and ability.

How many hours should a virtual assistant work? ›

Working successfully with someone means getting to know them, and ensuring that they know you and your business well. A virtual assistant who is committed to at least those 20 hours becomes invested in your business and a crucial asset on your team. They learn your needs more quickly and can offer ideas that will help.

Is it hard to be a virtual assistant? ›

Being a virtual assistant can feel like a lot of work, but there are actually just a few steps to get started and find that first client. You'll need to know about the tasks to perform and how to do them, then set up your own business information, and start applying to jobs.

Is virtual assistant job stressful? ›

For many Virtual Assistants the centre of their stress resides in too little time (because, lets face it.. we take the stress so our clients don't have too). Not having enough hours during the day can amount to severe pressure.

Which industry uses AI the most? ›

Artificial Intelligence In Finance

As far as AI and ML are concerned, the finance sector would rely heavily on the systems powered by these technologies to detect fraudulent transactions and pave the way for safer and more secure online transactions.

Where is AI needed the most? ›

Many industry leaders employ AI for a variety of purposes, including providing valued services and preparing their companies for the future. Data security, which is one of the most important assets of any tech-oriented firm, is one of the most prevalent and critical applications of AI.

Does AI use a lot of math? ›

As previously mentioned, AI is essentially a lot of math, consisting of algorithms, calculations, and other types of data. This is the back end or behind-the-scenes training that most people don't see.

Are virtual assistants artificial intelligence? ›

Intelligent Virtual Assistants (IVA) also known as Intelligent Personal Assistants (IPA) are AI-powered agents capable of generating personalized responses, pulling from contexts such as customer metadata, prior conversations, knowledge bases, geolocation, and other modular databases and plug-ins.

What is the difference between AI and virtual intelligence? ›

The key word in this definition is intelligent. As we see above, virtual intelligence mimics human decision making by using math and predetermined factors. Artificial intelligence, on the other hand, should be intelligent enough to make decisions as changes and events are occurring.

Will virtual assistants be replaced by AI? ›

It is unlikely that AI will replace virtual assistants entirely. Instead, it is more likely that AI will enhance the capabilities of virtual assistants and make them more useful and efficient.

Is Siri an AI or voice assistant? ›

Siri is Apple's virtual assistant for iOS, macOS, tvOS and watchOS devices that uses voice recognition and is powered by artificial intelligence (AI).

Which of the following is not an AI virtual assistant? ›

Detailed Solution. The correct answer is Carvaan.

Do people actually use virtual assistants? ›

Virtual assistants are most commonly hired for admin work. This includes scheduling meetings, booking travel, organizing calendars, and even answering phones via a connecting line.

What is the difference between AI and intelligence? ›

What are the main differences between artificial intelligence and human intelligence? Artificial Intelligence tries to create computers that can replicate human behavior and do human-like tasks, whereas Human Intelligence aims to adapt to new surroundings by combining various cognitive processes.

What is the difference between AI and intelligence system? ›

The purpose of human intelligence is to combine a range of cognitive activities in order to adapt to new circumstances. The goal of artificial intelligence (AI) is to create computers that are able to behave like humans and complete jobs that humans would normally do.

How is AI different from human brain? ›

The simple difference is that human beings use their brain, ability to think, memory, while AI machines depend on the data given to them. As we all know that humans learn from past mistakes and intelligent ideas and intelligent attitudes lie at the basis of human intelligence.

Will medical assistants be replaced by robots? ›

User poll. Our visitors have voted that it's unclear if this occupation will be replaced. This assessment is further supported by the calculated automation risk level, which estimates 41% chance of automation.

What job can't be replaced by AI? ›

What Jobs AI Will Replace?
  • Customer Service Representatives. Most of the time, the queries and problems of customers are repetitive. ...
  • Receptionists. ...
  • Accountants/ Bookkeepers. ...
  • Salespeople. ...
  • Taxi and Truck Drivers. ...
  • Retail Services. ...
  • Proofreaders and Translators. ...
  • Security and Military Personnel.
Mar 30, 2023

What jobs Cannot be replaced by AI? ›

Medical Professionals: Doctors, nurses, and other healthcare providers require a level of physical interaction and emotional intelligence that artificial intelligence cannot replace.

Is Alexa an AI assistant? ›

Since then, people have been far from blown away by Siri and competing assistants that are powered by artificial intelligence, like Amazon's Alexa and Google Assistant.

Is Alexa voice recognition an AI? ›

Amazon Alexa is Amazon's cloud-based conversational AI and voice-controlled assistant, allowing users to interact with the Amazon Echo smart speaker.

Which voice assistant is AI based? ›

AI-based voice assistants are operating systems that can recognize the human voice and respond via integrated voices. This voice assistant will gather the audio from the microphone and then convert that into text. Later it is sent through pyttsx3.


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